Refund policy

RETURN & REFUND POLICY

We offer a 30-day return policy — you have 30 days from the day you receive your item to request a return.

To be eligible for a return, your item must be in the same condition you received it — unused, undamaged, and in its original packaging. You'll need your order number or the confirmation email as proof of purchase.

HOW TO START A RETURN

Email us at hello@nookandco.co.uk with your order number and the reason for return. We'll confirm your return within 24 hours and reply with the return address and full instructions.

Please don't ship items back without contacting us first — unrequested returns can't be accepted.

RETURN SHIPPING

For change-of-mind returns, you cover the cost of return shipping. For items that arrive damaged, faulty, or incorrect, we cover it.

DAMAGES AND ISSUES

Please inspect your order as soon as it arrives. If anything is defective, damaged, or wrong, email us at hello@nookandco.co.uk within 48 hours of delivery with photos, and we'll replace or refund immediately.

REFUNDS

Once we receive your return and confirm it's in eligible condition, your refund will be processed within 3–5 working days to your original payment method. Your bank may take a further 3–5 working days to display the refund on your statement.

If more than 10 working days have passed since we confirmed your return and you haven't seen the refund, email us at hello@nookandco.co.uk and we'll chase it.

UK STATUTORY RIGHTS

Under the UK Consumer Contracts Regulations 2013 you have a statutory 14-day right to cancel your order for any reason. Our 30-day policy gives you longer than the statutory minimum. Nothing in this policy affects your statutory rights.

EXCHANGES

The fastest way to swap items is to return the one you have and place a new order once your refund is issued.

QUESTIONS

Any questions? Email hello@nookandco.co.uk and we'll get back within 24 hours.